[Sample template — review with a legal advisor before publishing. Delete the sections below that don't apply to your shop.]
Your 14-day right of withdrawal
You have a 14-day withdrawal period from the moment you receive your order to cancel your purchase, without giving any reason and without penalty, as established by EU Directive 2023/2673 and the consumer protection laws applicable in your country.
How to exercise it
Fill in the form below. You will receive an automatic confirmation by email once your request is registered. The refund will be processed within the legal deadline that applies to your purchase.
When the right of withdrawal does not apply
EU Directive 2011/83/EU lists several categories of goods and services excluded from the 14-day right of withdrawal. The sections below cover the cases that may apply to this shop — remove the ones you do not sell.
Digital content downloaded with your express consent
When you purchase digital content (downloadable files, streamed videos, online courses with immediate access, software licences, etc.) and expressly request its immediate supply, acknowledging that you lose the withdrawal right by doing so, the 14-day withdrawal period no longer applies — Art. 16(m) of Directive 2011/83/EU. The express consent is collected at checkout.
Services started during the withdrawal period at your request
When you ask us to start providing a service before the 14-day withdrawal period has expired, you may still withdraw, but you owe us a pro-rated amount for the work already performed — Art. 14(4)(a) of Directive 2011/83/EU. Your express request is collected at checkout.
Custom-made, perishable, hygiene-sealed or sealed media items
Items made to your specifications or clearly personalised, goods likely to deteriorate or expire rapidly (perishables), items sealed for hygiene or health protection and unsealed after delivery, and sealed audio, video or software recordings unsealed after delivery are excluded from the right of withdrawal — Art. 16(a), (c), (d), (e), (i) of Directive 2011/83/EU.
Dated accommodation, rentals, catering or leisure services
Services tied to a specific date or period of performance — accommodation other than for residential purpose (hotels, vacation rentals), vehicle rental, transport of goods, catering and leisure services such as event tickets — are excluded from the right of withdrawal — Art. 16(l) of Directive 2011/83/EU.
Use this form to exercise your withdrawal right under applicable EU consumer protection law. Submitting it registers your request and we will confirm by email; it does not by itself mean the withdrawal is accepted.
Teie taganemine on seotud seaduslike tähtaegade ja tingimustega: 14-päevane periood (kaupade puhul arvestatuna kohaletoimetamisest; digitaalse sisu puhul allalaadimise algusest) ning seadusjärgsed erandid taganemisõigusest. Me kontrollime neid enne kinnitamist, mistõttu taotluse esitamine ei taga iseenesest selle aktsepteerimist.
Taganemise näidisvorm (direktiivi 2011/83/EL I lisa B)
Complete and return this form only if you wish to withdraw from the contract.
To:Dr.OHHIRA®
Pärnu mnt 139D/2
11314 Tallinn
Eesti
Email: [email protected]
Mina/meie teatan/teatame, et taganen/taganeme minu/meie sõlmitud lepingust, mille esemeks on järgmiste kaupade müük / järgmise teenuse osutamine:
______________________________________________________________
Ordered on / received on:
______________________________________________________________
Name of consumer(s):
______________________________________________________________
Address of consumer(s):
______________________________________________________________
Signature of consumer(s) (only if this form is notified on paper):
______________________________________________________________
Date:
______________________________________________________________
Source: Annex I, Part B of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.